What Does It Mean To Be IICRC Certified?

2/8/2023 (Permalink)

SERVPRO of Parker & NE Hood Counties is an IICRC certified firm.
The institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a nonprofit organization that sets a standard for the restoration industry and provides training and certificates to qualifying cleaning and restoration companies. As an IICRC certified firm, SERVPRO has the privilege of displaying the certified logo.

All IICRC certified firms must:

• Conduct business with customers with honesty and integrity
• Require that all job sites must include a technician who has been formally trained and has passed all required tests
• Require that all technicians participate in a continuing education program in order to keep them up to date with any changes or improvements in the industry
• Require that all businesses maintain at least a minimum amount of liability insurance to protect all parties in the event of an accident
• Maintain a written complaint policy and agree to the Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of the arbitration.

These standards are the minimum for all cleaning and restoration businesses that have completed the IICRC program. It has been the driving force in establishing the industry standards and reference guides for professional carpet cleaning, water and fire damage restoration, and mold remediation.

Every five years, the standards are reviews and updated. The cleaning and restoration field is constantly evolving with advancements in technology and science and, therefore, the standards must change to keep pace.